Help
Support
Write to [email protected] and a person on our team will reply, usually within two working days.
Cancel or change a subscription
Subscriptions are billed and managed by Apple or Google, so they can only be cancelled from your store account. Deleting the app does not cancel them.
iPhone and iPad: open Settings, tap your name, then Subscriptions. Choose the subscription and tap Cancel Subscription.
Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions. Choose the subscription and tap Cancel subscription. You can also go to play.google.com/store/account/subscriptions.
Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Restore a purchase
If you reinstalled an app or moved to a new device, open the app’s settings or its upgrade screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy it.
Request a refund
We cannot issue refunds for purchases made through the app stores. Apple and Google decide on refund requests themselves:
- App Store: go to reportaproblem.apple.com, sign in, choose Request a refund and select the purchase.
- Google Play: open your order history in the Play Store, or see Google Play’s refund help page.
Delete your account
In apps with accounts, go to Settings → Account → Delete account. Your data is removed as described in our Privacy Policy. If you can no longer sign in, email [email protected] from the address linked to the account and we will do it for you. Remember to cancel any subscription separately.
Report a problem with content or another user
In apps where people interact, use the Report option shown next to the content or profile. You can also write to [email protected]. If someone is in immediate danger, contact your local emergency services first.
Legal
Read our Terms of Use and Privacy Policy.